So this makes it difficult to keep track of and refer back to when you want to check on what was done to your Harley, and this filters further down to the modification work that can be and is done in most cases. Sometimes very extensive work is undertaken, but if you don't keep your invoice as proof of this, what was done and fitted to your bike, by whom and when can easily be lost.
Who is to say that the performance pipe / filter etc you have fitted to your Harley was done by the authorised guys or an unofficial workshop or even by yourself? Besides leaving you in the dark as to how well maintained or who actually modified your bike. How is a warranty claim going to be effectively handled when a problem arises with your Harley while it is still under warranty when it is not easy to remember who did what?
This is just one of the grey areas that we at SAC Raging Bull are trying to avoid making worse when it comes to looking after our Harley Davidson clients. We only make use of genuine Harley Davidson parts and lubricants, and not to mention the likes of Screaming Eagle and Vance and Hines performance parts to get the best out of your machine. And we also keep accurate records of exactly what was done to your bike and who and when so that we can trace back should a problem arise and attend to the matter quickly and effectively.
The other grey area is that with the new Consumer Protection Act the traditional threat of your warranty being immediately cancelled should you take your bike elsewhere for a service or maintenance work etc. is being challenged. The current sentiment is that provided the correct service / maintenance procedure is followed and the correct parts are used, then the authorised dealer would still be obligated to honour a legitimate warranty claim when the initial work was undertaken by an unofficial workshop or even by you.
This issue still has to play out further so we would like to encourage you to continue to build a decent and honest relationship with your authorised dealer and your unofficial workshop too so that when an issue arises, it can be dealt with properly. Because this all said and done, we want you to know that when we work on your Harley, we believe you still could have your warranty cancelled or affected in the areas that we worked.
Although we do a vast amount of work on Harley's that are well within their warranty periods, we feel it is better that you remain fully informed and are able to make a proper decision when it comes to the care of your bike. We are though considering implementing an aftermarket warranty as already offered by institutions such as Motorite, Warranty Solutions, Etc. that will replace the cover offered to you by your existing authorised warranty at a small fee, but if you feel that you are going to rely on your SA Harley Davidson warranty and this factor is most important to you, then we would respectfully like to encourage you to continue dealing with your chosen Harley dealership until your bike is out of warranty and then only consider making use of our services.
More honest than this we cannot be!
